PROCESSES
In-Bound Operation
 
Lead Captures Dedicated Toll Free Numbers- Specialty Advertising
Order Tracking Customer Service
Technical Support Platform Support
Customer Retention L1, L2, L3 Support
Order Entry 1-800/888 Direct Response
Dealer Locates Reservations Scheduling
Product Performance Information Service Call Processing
Warranty Registration General Information Requests
       
 
Out-Bound Operation
New Business Acquisitions Rule Based Calls
Sales & Marketing Order Entry / Partner Assist
Collection Calling Authorization and Verification Calls
Vendor Support Lead Generation
Consumer Targeted Blitz Previous Business Captures
Customer Retention Programs Loyalty Programs
 
Back-Office Processes & Web-Based Operation
Email Response Management Live Chat Support
E-Mail Support Application Capture & Claims Processing
Accounts Reconciliation General & Asset Accounting
Billing / Invoicing Risk Management
Dedicated Chat | E-mail Console Transaction Processing
Messaging Services - 24 * 7 * 365 Instant Paging - 24 *7 * 365
Bulk E-Mailing Bulk E-Faxing
Data Processing Data Conversion
Data Digitization Data Transcripting
 
Annual Report !! Financials