TECHNOLOGY & INFRASTRUCTURE
LNSEL delivery centers are fully equipped with cutting-edge hardware and software. Top of the line Technology with back-up functionalities. Key factor toward Technology approach is System Security and Network Security, by backup, offsite storage and firewall.VPN Implementation capabilities and secured V-LAN for separate clients.

Multiple circuits, different carriers and routes for complete redundancy. LNSEL is a Contact Center with option of Managed IP & TDM Netwotk, which eradicates typical communication bottlenecks, such as Voice Break / Latency / Call Drops.
 
COMPONENTS
 
Telephone Switch (PBX) Automatic Call Distributor (ACD)
Predictive Dialer - {Option available for Progressive / Preview Mode as well}Premise based, with Inbound capabilities Digital Recording
Interactive Voice Response-IVR Workforce Management
CRM Software Contact Management Software
Computer Telephony Integration (CTI) Reporting Tools
WAN - Managed IP | TDM LAN / V-LAN - VPN & AVPN capabilities
Redundant High Speed Internet Connectivity - Leased Line Multiple Network Provider
Secured Servers with complete backups offsite Security Infrastructure - Network & System
Complete Redundancy    
 
Annual Report !! Financials